Brand One Marketing

Fast Food for Small Business Marketers

Walk into the local AT&T® store and you might have to poke around a while to know that they sell Apple’s venerable iPhone®. The Flash promo on the AT&T wireless store’s home page features smartphones from BlackBerry® and Samsung® with not an Apple model to be found. All of this despite the fact that Apple’s phone is hugely popular, with over 4 million units sold. Apple boasts the fastest growing market share of phones sold in the world, even though it’s not yet offered in many countries.
Wouldn’t your restaurant’s buffet table offer Tofu, if fully one third of your diners were vegetarian? Why push beef to your customers who suddenly want pork? As a customer, I don’t care about 200 kinds of carrot salad and cole slaw when the prime rib is tough or fatty.
If you believe that it’s important to match your products and services in accordance with customer preferences (and/or even anticipate those preferences), you may be happy to know that marketers for small companies actually have an advantage here.
With huge chain of command to convince, no stockholders to placate and no endless successions of meetings to endure, marketers inside small companies should be able to tweak menu offerings at a moment’s notice. And these days, any marketing advantage is nothing to sneeze at.

Parenthetically Speaking (or Writing)

Does attention to detail in your writing make you look smarter? Does it improve your marketing skills? It’s not hard to make a case for that. Just as clean fingernails and polished shoes help make a positive impression, so does your attention to grammar, syntax and punctuation.

So here (courtesy of Empire State College, NY) is a helpful guide to alleviate a frequently heard question: should one put the period inside or outside the parenthesis?

Short Answer: Punctuate correctly in and around parentheses. If a whole sentence is inside parentheses, then put the period inside the end parenthesis. If only part of the sentence is in parentheses, then the period goes outside of the end parenthesis.

Examples: Parentheses are like polite back seat drivers. (They interrupt to explain additional information that the reader should know.) Parentheses can hold explanations, illustrations, or clarifications forty (Byron was 36; Nathanael West, Rimbaud, and Robert Burns were 37; Thomas Wolfe and Pushkin were 38; and Dylan Thomas was 39). I told him I absolutely believe in marriage (as a cure for the temporary insanity of infatuation). Parentheses are also used to set off dates, provide reference information, and to enumerate a list.

• Angela Merici (1470-1540), an Italian, founded the Ursulines in 1535, an unconventional religious order in which women took vows but lived at home and taught in the community.
• The Chinese poet Li Po (c.700-762), a “lighthearted winebibber,” fell out of a boat and was drowned when he tried to kiss and embrace the moon’s reflection in the water (Hendrickson 111).
• The reason there are so many popular bike trails outside of Washington, D.C., is that the land is mostly flat (see contour map on page 6).
• If your toddler does not sleep through the night there are several questions to ask: (1) Have you developed a soothing bedtime ritual? (2) When checking on your child, do you accidentally wake him or her? (3) Is your toddler afraid of the dark? (4) Is your toddler waking regularly in the night hungry or thirsty? (5) Does your toddler use a pacifier or “cuddly” so he or she is able to comfort himself or herself?

Company recognized by Adobe Systems

Our Copies&Ink division was recently honored by Adobe Systems as a Success Story on the Adobe Systems website. Our thanks to Laura Thurman of Big Sky Communications who wrote the feature story, and our client Erin Johnson of Aubrey and Associates, whose project was also featured in the story.

The article can be viewed online on here or viewed as an Acrobat document.

New Tools, Same Old Traps

OK, I love the web, and likely you do too. Still, I’ve been hard pressed to understand how “social networking” comes into play for business marketing. Most of what I’ve seen falls into the category of shameless self promotion. And that’s a shame.

Certain hard truths will always be unavoidable, be it in print, direct mail or on the web. Foremost among these, nobody else cares about your self-serving PR message. On the other hand, if you’re willing to share your knowledge and gifts with the world and do so without the expectation of reciprocity, the universe will amply reward you.

Giving away the store may not be what your sales department is looking for but on the other hand, generosity is the only message that will ring out above the din of myriad competing sales messages that buzz overhead like mosquitoes in a swamp.

There’s no quick fix here, but if you’re willing to invest in a valid online strategy, here’s some audio that might be useful. It’s from a webinar entitled Taking Your Brand Online hosted by John Jantsch with an all-star panel including Guy Kawasaki, Chris Brogan and David Meerman Scott. Grab a latte and put in an hour with some of the most interesting online personalities around.

(Not So) Simple Choices

As a marketer, I’m allowed to choose from only one of these operating paradigms:

Option One: I’ll be persuasive, methodical and diligent in convincing you to buy from me, or:

Option Two: What I’m offering will be so coveted and compelling that you’d seek me out and/or even become my advocate to others.

The first option gets you up and running quickly, but demands a long term dedication to the tangential task of finding and keeping customers.

Option two may require a protracted startup, though once up and running will be self perpetuating in that it will keep you focused on your most enjoyable tasks and will magnetically align you with your chosen mission.