October 28, 2010
In my last post, I discussed why you should focus on being honest about your business, and also why you should create a brand that aligns with your personal gifts, talents and purpose. This is in contrast to the more typical approaches: slogans, spin and PR marketing speak designed to feed into what we think will be popular with customers. When I write [...]
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September 15, 2010
I can’t think of anything more valuable to a small business (or any business) than momentum. Who doesn’t love customers that keep coming back over periods of years? Momentum alone can sustain your customer relationships for years or even decades at a time. Your customer service is adequate, or better. You keep your promises. Your [...]
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