The Secret and Marketing Presence

A lot of folks treat marketing and advertising as a form of insurance, a sort of protection against the crisis day when the phone stops ringing and the nobody walks through the front door. In fact, that dreaded day came for many a business over the past few months; frequently their insurance policy failed to pay off.

Some wait until their showroom floor resembles a morgue before thinking about doing any marketing. They’re thinking: “Dear Lord, what will we do if this offer doesn’t pull in some business.”

Will your work be creative and innovative while a cloud of doom hovers over your head? If you’re advertising under duress, the universe responds in kind and brings you what you dread the most. It’s as if your customers can smell panic.

On the other hand, if you enjoy the marketing process, stay the course through thick and thin, proceed with positive long term expectations, keep a calm and quiet mind, and focus on remaining thankful for the myriad gifts we so often overlook, the universe will bring you more to be thankful about.

Here’s the math: Q=SM2. The quality of your work is geometrically proportional to your state of mind. It’s the Secret Formula for Success. Along these lines a quote from Eckhart Tolle:

When you are present in this moment, you break the continuity of your story, of past and future. Then true intelligence arises, and also love. The only way love can come into your life is not through form, but through that inner spaciousness that is Presence. Love has no form.

Company recognized by Adobe Systems

Our Copies&Ink division was recently honored by Adobe Systems as a Success Story on the Adobe Systems website. Our thanks to Laura Thurman of Big Sky Communications who wrote the feature story, and our client Erin Johnson of Aubrey and Associates, whose project was also featured in the story.

The article can be viewed online on here or viewed as an Acrobat document.

Organic Marketing, Part One: Mail Call

I personally check the mail every day. Today, along with the usual assortment of bill and checks were:

Three identical postcards from an accounting firm. None have my name.

Three indentical jumbo postcards from a courier company. Again none have my name.

A folded sheet full of flyers. Too much time to sort though all of that, me thinks. File 9 to all of the above.

A beautiful catalog from a large mailing list source. Part of their offering actually competes with my business. An uphill battle, to compete with your customers…

Coupons from an office supply store. Hmmm, some of these look good, but I generally shop at another store that’s closer.

And oh yes, the mailer from a well known bank that sounds like a fish taco place. This mailer was done perfectly, personalized with a great incentive. But… as a former customer, they repeatedly broke my trust. No mailer, however well designed, no offer, no spin could bring me back.

We spend a lot of time on how to spin our pitch. How to convince others to make a decision. But that’s only one cell of our marketing organism. The cells either work together, or they go out of control. It’s called cancer.

Something Spectacular

My son is pretty dialed in to the Hollywood scene. So when the TV commercial featuring Steve Wynn sitting on the roof of his new Las Vegas Encore resort appeared, I asked him about it. “Brandon, is it real? Is he really on the roof?”

“Of course not Dad, it’s CGI,” came the immediate response. But I wasn’t so sure. Wynn’s a man who knows something about marketing, namely the vital need to be spectacular in the marketplace. And spectacular he was, precariously perched on a tiny corner, almost 700 feet above the pavement. He put everything the line. Not just money, his life.

The business world is full of boring, look alike players scrambling toward dead ends and dwindling market share. Only the few have the courage and resources to create something that’s best in class, and really carry it through. Like Steve Wynn.

What is it about your company that’s best in class? What separates you from the biggest threat of all: a marketplace that snores out loud in the face of your offering(s)?

The shakeout of ‘09 will certainly be a test for all of us. What’s the best way out of the woods? Charge a path through the thickest and darkest patch at full speed ahead! Like Steve Wynn.

Yelling Louder

How can you find new customers?

For more than the last 100 years its been about yelling the loudest to the largest number of people. Making them notice you. Pushing a business card in their face. Building a restaurant on a street that they pass frequently. Bombarding them with “me-too” direct mail. Making “cheaper” your big selling point. Buying a giant billboard or airtime on a radio station to do any of the above. Guess what: these approaches don’t work nearly as well as they did 20 years ago. Unless you’ve got deep pockets, try something different.

Where to start?

I’ve heard so many folks talk about becoming a complete “solution,” a “relationship” seller and such. All of your real competition claims the the same. It pretty much falls on deaf ears any more. A waste of time and money.

“We’ll do anything to earn your business” doesn’t count. Does top quality mean anything to anyone any more? Great service? Low prices?

To all of the above I say: Big deal! (expletive deleted). Even a recession won’t make low prices the salvation of your brand. So what then?

The answer is uniquely yours, it can’t be something you’ve repackaged. It’s got to come from the inside out.

Get to work. Figure it out. Nobody else can do it for you!