Twitter Your Way to Success

For a lot of folks over 30, Twitter appears to be nothing more than a huge waste of time. No so for this Texas based small business owner.

Has Twitter been a boom or a bust for your business? We’d like to know!

New Tools, Same Old Traps

OK, I love the web, and likely you do too. Still, I’ve been hard pressed to understand how “social networking” comes into play for business marketing. Most of what I’ve seen falls into the category of shameless self promotion. And that’s a shame.

Certain hard truths will always be unavoidable, be it in print, direct mail or on the web. Foremost among these, nobody else cares about your self-serving PR message. On the other hand, if you’re willing to share your knowledge and gifts with the world and do so without the expectation of reciprocity, the universe will amply reward you.

Giving away the store may not be what your sales department is looking for but on the other hand, generosity is the only message that will ring out above the din of myriad competing sales messages that buzz overhead like mosquitoes in a swamp.

There’s no quick fix here, but if you’re willing to invest in a valid online strategy, here’s some audio that might be useful. It’s from a webinar entitled Taking Your Brand Online hosted by John Jantsch with an all-star panel including Guy Kawasaki, Chris Brogan and David Meerman Scott. Grab a latte and put in an hour with some of the most interesting online personalities around.

(Not So) Simple Choices

As a marketer, I’m allowed to choose from only one of these operating paradigms:

Option One: I’ll be persuasive, methodical and diligent in convincing you to buy from me, or:

Option Two: What I’m offering will be so coveted and compelling that you’d seek me out and/or even become my advocate to others.

The first option gets you up and running quickly, but demands a long term dedication to the tangential task of finding and keeping customers.

Option two may require a protracted startup, though once up and running will be self perpetuating in that it will keep you focused on your most enjoyable tasks and will magnetically align you with your chosen mission.

Marketing: The Love Story

Would you choose your mate based on looks alone? So why make a major decision about marketing your company based on superficial external appearances?

Here’s an actual quote from a direct marketing agency: “Postcards take your business or services and products to a new level.” That’s like saying you should marry a redhead if you want to be happy.

I’ll make a bold generalization here: Any marketing that starts from the externals, is destined to be short lived and ineffective.

Here’s how to spot great (and conversely) poor marketing: The best marketing starts with a memorable message, conveyed and understood in a memorable way. It’s a conversation and a connection. It’s organic in conception, and with patience it naturally blossoms into an elegant, well designed form.

The average marketing project is designed exactly backwards. It’s starts with looks, and then squeezes in the message as an afterthought. That’s superficial. So when someone tells you to “fill up your your pipeline with qualified leads” using a canned program or a preformatted template, you might want to put your hand firmly over your wallet.

Talk to anyone who is in a successful long term relationship. It’s work, at times hard work. This is not something you want to rush into. It requires thought, devotion and dedication over time. It’s an act of love. Just like great marketing.

The Perfect Website

Well of course, it doesn’t exist.

Still, too many sites seem to miss the mark; they’re stuck in old world thinking about marketing and advertising. They focus their engergy on promoting a brand, or product benefits. Yes, people still do buy the brand, but using a website to promote a brand misses the point.

The brand message rings a little hollow in the wake of Enron and AIG. People want to know who they’re really dealing with. Is your website a window into the soul of your organization? Or is it a billboard designed to fit into a 19 inch montor?

If you’re in a small business or professional practice, your website is a huge opportunity, done right. You can spend your energy trying to look like a mega corporation. Or then again, you can let your website (and the rest of your marketing) give your customers a taste of what it’s really like to do business with you. You can freely share your expertise in the perfect medium. After all, the web was designed from the ground up for the exchange of information.

Big or small, there’s really no downside to being generous, even with “proprietary” information. Doing so establishes credibility and maximizes exposure. It generates good will in a way that an advertising message cannot. Anyway, people expect free information, freely given, on the web. Bucking that trend will be an uphill battle.

The perfect website doesn’t have to be pretty, though that doesn’t hurt. Instead, it should be fresh and vibrant, dymamic to the needs of the moment. It should be easy to maintain and practical. No need to hire a programmer on a daily basis, please. A great site is clear and consise in style, avoiding the burden of clutter.

A perfect site is one that you will continually perfect. You’ll be adding content, checking traffic, and search results on a regular basis. In short, if your site is gathering dust, it’s destined to be a dud in your marketing mix.

Finally, the perfect site compliments the rest of your marketing, in print, and in the real world. It requires your energy and creativity on an ongoing basis.

The perfect website: the moment it’s done it’s time to start over.